Документация / Terms of Use

Terms of Use

These Terms of Use ("Terms") are an agreement between you and Configo. They explain what you can expect from us, what we expect from you, and who is responsible for what.

By creating an account or using Configo, you accept these Terms. If you do not agree with them, please do not use the Services.

Definitions

  • Configo, we, us, our — the provider of the Services.
  • Services — the Configo websites (including configo.org), the web application, the APIs, the embeddable Widget, and everything else we provide under these Terms.
  • You, User — the person or organization using the Services under an account.
  • Account — your registration in Configo, identified by an email address.
  • Project — a workspace inside Configo holding configurators, orders, contacts, materials and related data.
  • Project Owner — the User who created a Project and controls access to it.
  • Authorized User — an employee, contractor or other person invited into your Project.
  • Content — the data you create, upload or store in the Services: configurators, orders, contacts, documents, files and similar.
  • Widget — the embeddable Configo interface a User can place on their own website.

1. Accepting these Terms

  1. By creating an account or using the Services, you accept these Terms. If you use the Services on behalf of a company or other organization, you confirm that you are authorized to bind it, and "you" refers to that organization.
  2. You must be old enough to consent to the processing of your personal data under the law that applies to you.
  3. We may update these Terms or change the Services. We will announce material changes by email or on the Site before they take effect. Continuing to use the Services after that means you accept the updated Terms; if you do not agree, stop using the Services and contact us.
  4. These Terms and the Services are provided in English. Parts of the interface are translated for convenience, but if a translation differs from the English version, the English version applies.

2. Your account

  1. To use the Services you register an account with an email address and a password. Keep this information accurate and up to date.
  2. You are responsible for keeping your credentials secure, and for everything done through your account and the accounts of your Authorized Users.
  3. Tell us promptly at [email protected] if you believe your account has been accessed without your permission.
  4. In a Project with several participants, the Project Owner is responsible for ensuring that Authorized Users follow these Terms. Each User also remains individually responsible for their own actions.

3. Using the Services

  1. Licence. We grant you a limited, non-exclusive, non-transferable licence, without the right to sublicense, to use the Services for your own business or personal purposes. We keep all rights to the Services themselves; you keep all rights to your Content.
  2. What you must not do. You and your Authorized Users must not:
    • reverse engineer, decompile or disassemble the Services, or otherwise try to derive their source code, except where the law expressly allows it;
    • resell, sublicense, lease, distribute or otherwise transfer the Services to a third party;
    • copy or modify the Services, create derivative works from them, or remove any ownership notices;
    • use the Services in breach of our Acceptable Use Policy.
  3. We may change, add or remove features over time. If we plan to discontinue a significant feature, we will make a reasonable effort to tell you in advance.

4. Payment and subscriptions

  1. Plans. The Services are provided under subscription plans described at configo.org/pricing. There are two plan types: Individual and Organization. The Organization plan is billed per participant, and participants can be added at any time.
  2. Free trial. A 14-day free trial is available once per account. You activate it yourself from the Billing section of your account — it does not start automatically on registration.
  3. Access. Access to the relevant Services opens as soon as your payment is received.
  4. Subscriptions do not renew automatically. Each subscription covers a fixed period and simply expires at the end of it. There is nothing to cancel, and we will not charge you again unless you purchase another subscription yourself.
  5. Upgrades. If you move to a higher plan while a subscription is still running, the unused part of what you have already paid is credited towards the new subscription.
  6. Refunds. If you change your mind, write to [email protected] within 14 days of payment and we will refund it in full. After 14 days, payments are non-refundable. This does not affect any refund rights the law gives you as a consumer.
  7. Taxes. Prices do not include taxes. You are responsible for any sales tax, VAT or similar charges that apply to you, except for taxes on our own income, employees or property.

5. Your Content and feedback

  1. Your Content stays yours. You keep all rights to the Content you create or upload. We do not claim ownership of it.
  2. What we may do with it. To operate the Services we need to store, copy, transmit and display your Content. That is the only permission you give us, and only for the purpose of providing the Services to you.
  3. Usage data. We may collect and analyse aggregated, de-identified information about how the Services are used, in order to improve them. This never includes the contents of your Content.
  4. Feedback. If you send us ideas, suggestions or comments, we may use them freely to improve the Services, with no obligation or payment to you. Please do not send us anything you consider confidential.

6. Confidentiality

  1. "Confidential Information" means non-public information one party shares with the other, including technical, business, financial and security information about the Services.
  2. Each party will use the other's Confidential Information only in connection with the Services, and will not disclose it to anyone except employees, contractors and advisers bound by similar confidentiality obligations.
  3. If disclosure is required by law or a court order, the receiving party will notify the other in advance, where it is legally permitted to do so.
  4. These obligations continue for five years after these Terms end.

7. Data protection

  1. How we handle personal data is described in our Privacy Policy and Cookie Policy.
  2. For your own account data, we act as the data controller. For personal data that your customers submit through the Widget, we act only as a data processor on your instructions — you remain the controller and are responsible for having a valid legal basis to collect it. See the Widget Terms.
  3. You are responsible for complying with data protection law in relation to the Content and personal data you place into the Services.

8. Suspension and termination

  1. By you. You may stop using the Services at any time. You can erase your personal information and close your access from your Account Settings.
  2. By us. We may suspend or terminate your access if you breach these Terms or the Acceptable Use Policy. Where a breach is minor and can be fixed, we will normally warn you first and give you a reasonable opportunity to fix it. We may act without prior warning where the breach is serious or unlawful, or where it threatens the security of the Services or other users.
  3. Your data afterwards. We do not automatically delete your Content when a subscription expires or access is suspended. Your data is retained and remains subject to the retention rules in our Privacy Policy, including erasure after a prolonged period of account inactivity.
  4. What survives. The sections on payment (for amounts already due), your Content and feedback, confidentiality, warranties and liability, indemnification, and governing law continue to apply after these Terms end.

9. Warranties and liability

  1. As is. We provide the Services "as is". We do not promise that they will be uninterrupted, error-free, or that they will meet your particular expectations. To the extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.
  2. Backups. If your data is lost or damaged, we will make commercially reasonable efforts to restore it from our most recent backup. Beyond that, we are not responsible for lost or damaged data. We recommend keeping your own copies of important data — you can export it at any time from your Account Settings.
  3. Excluded losses. We are not liable for indirect, incidental, special or consequential damages, or for lost profits, lost data, business interruption or damage to reputation.
  4. Liability cap. Our total liability under these Terms will not exceed the amount you paid us for the Services in the 6 months before the event giving rise to the claim. Where the Services are provided to you free of charge, we are not liable for any damages.
  5. What these limits do not cover. Nothing in these Terms limits our liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by our negligence, or any other liability that cannot be limited under applicable law.
  6. Each limitation in this section applies independently. If one is found unenforceable, the others remain in force.

10. Indemnification

  1. You agree to cover our losses, including reasonable legal costs, arising from a third-party claim brought against us because of your use of the Services, your Content, or your breach of these Terms.
  2. We will notify you promptly of any such claim, allow you to control the defence, and cooperate reasonably with you. You may not settle a claim in a way that imposes an obligation on us without our consent.

The following additional terms apply when you use the relevant part of the Services:

12. General terms

  1. Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control. We will make reasonable efforts to limit the impact of such events.
  2. Notices. We will send notices about these Terms to your account email address or publish them on the Site. An emailed notice is treated as received on the day it is sent.
  3. Assignment. You may not transfer your rights or obligations under these Terms without our written consent. We may transfer ours to an affiliate, or to a successor in connection with a merger, acquisition or sale of our business.
  4. Third-party providers. We rely on third-party providers to operate the Services, such as hosting, content delivery and payment processing. The providers that process personal data are listed in our Privacy Policy.
  5. No partnership. These Terms do not create a partnership, agency, joint venture or employment relationship between us. Neither party may create obligations on behalf of the other.
  6. Severability. If any provision is found invalid or unenforceable, the remaining provisions stay in force, and that provision will be applied as closely as possible to its original intent within what the law allows.
  7. Interpretation. "Including" and similar words mean "including without limitation".
  8. Entire agreement. These Terms, together with the documents listed in Section 11, form the entire agreement between us regarding the Services and replace any earlier agreement on the same subject. Any additional or different terms you propose have no effect unless we agree to them in writing.

13. Governing law and disputes

  1. These Terms are governed by the law of Ukraine, without regard to its conflict of law rules. The UN Convention on Contracts for the International Sale of Goods does not apply.
  2. If a dispute arises, please contact us first at [email protected]. Both parties will make a genuine effort to resolve it through negotiation within 30 days.
  3. If the dispute cannot be resolved that way, it will be heard by the competent court at Configo's registered location.
  4. If you are a consumer, this section does not deprive you of the protection of mandatory rules of the country where you live, including any right to bring proceedings there.

14. Contact us

Questions about these Terms: [email protected]