Support Tickets

Get help from Configo support by creating and managing support tickets.

Overview

The Support Tickets page lets you contact Configo support directly, track the status of your requests, and reply within an ongoing conversation — all without leaving the app.

Ticket list

Tickets are split into two tabs:

• Open — tickets that are still active and awaiting or in conversation.
• Closed — tickets that have been resolved and closed.

Each ticket in the list shows its subject, priority, creation date, and number of messages. If there are no tickets in a tab, an empty state is shown instead.

Creating a ticket

1. Click the New button at the top of the page.
2. Enter a subject describing your issue.
3. Select a priority: Low, Normal, or High.
4. Describe your issue in the message field.
5. Click Send.

Your new ticket will open automatically once created.

Viewing and replying to a ticket

Click a ticket in the list to open the conversation. Your messages and support's replies are shown in a chat-style view, with timestamps for each message.

If the ticket is still open, you can send a reply at the bottom of the conversation:

1. Type your message in the text box.
2. Click the send button (or press Ctrl+Enter / Cmd+Enter) to submit.

Closing a ticket

If your issue has been resolved, click Close at the top of the ticket conversation. Once closed, the ticket moves to the Closed tab and can no longer receive replies.

Ticket priority

Each ticket has a priority level that helps indicate urgency: