Billing & Subscription

View your current subscription, switch plans, and review your billing history.

Overview

The Billing page shows your current subscription status, lets you choose or change your plan, and provides a history of all past subscriptions and payments.

When your plan is managed by a partner

If you joined through a partner, that partner assigns and pays for your plan, and you settle with them directly. The page then only shows your current plan, your balance and the history — choosing a plan, starting a trial and topping up the balance are not available, and the amounts the partner settles with Configo are not shown.

If the partner unlinks you (or stops being a partner), the page opens up again. The plan the partner bought runs until its end. Auto-renewal can't be turned on for it; you can buy a renewal that starts when it ends (if it is a public plan), or choose your own plan — that replaces it right away with no credit for the remaining days, since the partner paid for them, not you.

Current subscription

If you have an active subscription, the page shows:

The plan name and whether it's a trial.
The access date — until when your current access is valid.
For team plans, the number of members included.
If a renewal is already bought — the date it runs until.

If you don't have a subscription yet and haven't used your free trial, you'll be offered a free trial instead — click the button to activate it. The trial is available once per account and only while you have no subscription.

Auto-renewal

Pick Auto-renewal: On next to the billing period when buying a plan to keep it going without coming back to this page. To stop it, click Cancel auto-renewal under your current plan. Three days before the plan ends, Configo renews it — same plan, same members, same period — and charges the price from your balance, but only if the balance covers it (if Configo has set you a credit limit, the balance may go negative within it). If it doesn't, nothing is charged, you get an email, and Configo tries again daily until the last day; top up the balance in time. You get an email after every successful renewal too. Trials don't renew.

Choosing a plan

Select a plan from the available options.
If the plan supports multiple team members, use the slider to set the number of members.
Choose a billing period (e.g. monthly or annual). Annual billing includes a discount compared to paying monthly.

As you adjust these options, the price preview on the right updates automatically, showing the total price and what's included in the selected plan.

Subscribing, renewing, or changing your plan

Depending on your current subscription, the action button will offer one of the following:

Subscribe — if you don't have an active subscription yet.
Renew — if you're on the same plan and it's eligible for renewal.
Upgrade — if you select a higher-tier plan or more members than your current subscription. Upgrading applies a discount for the unused part of your current subscription and for a renewal you already bought — the new plan replaces both.
Current plan — shown when the selected option matches your active subscription exactly and it isn't yet eligible for renewal.

Switching to a lower-tier plan or reducing member count isn't available immediately. Instead, you'll see the date your current plan ends — your new selection will need to be applied after that date.

Subscription history

Below your plan selection, a table lists all of your past and current subscriptions, including:

ID — the subscription number (linked subscriptions, such as upgrades, reference the original).
Name — the plan name, with a Trial badge if applicable.
Status — the current state of that subscription (e.g. active, completed, failed, cancelled, refunded, expired, or upgraded).
Date — the start and end dates of that subscription period.
Members — number of members included.
Total — the amount paid. Trial periods show no charge, and amounts from subscriptions that were upgraded are shown crossed out.